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Frequently Asked Questions
Find answers to common questions about Instant Clarity
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What is Instant Clarity?
Is this a human-based service or AI-based?
Where do you get your sources of information?
Can I use Instant Clarity if I'm not on Shopify (e.g., Amazon, Etsy, WooCommerce)?
How is this different from ChatGPT or other text-based AI?
How does this service work if there's no app or online login?
Do I have to do anything special to get started on a call?
Why is the response sometimes slow when I'm talking to the advisor?
My call dropped—what do I do?
How can I get the best advice from the advisor in each call?
Can the advisor recall my previous questions?
How many past calls does the AI remember?
Do you have an app for iOS or Android?
Do you plan to develop a web or mobile app in the future?
How do I get conversation summaries or action items?
Do I really get transcripts and action items right after each call?
How do I update my billing details?
What subscription plans are available?
Is there a free trial?
Is there a limit to how many times I can call during my monthly plan?
Do leftover minutes roll over to the next month?
What if I run out of minutes before my billing cycle ends?
Can I cancel at any time?
Will I be locked into a contract? Can I cancel anytime?
How is my payment information stored?
What's your refund policy if I'm not satisfied with the advice?
Do you offer enterprise plans or multi-user access?
I'm having trouble accessing the service. How do I get support?
The advisor didn't understand my question or gave me an unclear answer. What do I do?
I'm worried about background noise or my accent. Will the AI still understand me?
How can I make sure I get the best real-time advice?
What if I'm unhappy with the advice I get or it doesn't apply to my situation?
What about disclaimers or liability for the advice given?
Do you store my data or share it with anyone?
Are call transcripts or summaries visible to anyone else?
Can multiple people on my team share the same subscription?
How are my calls logged in your system?
Is the service available outside the US & Australia?
Do you support languages other than English?
